cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

No video history available - 27 days remaining of trial Nest Aware

bhrmarine
Community Member

I've recently (4 days ago) purchased a Google Nest Outdoor (battery) camera. It was super simple to setup, i thought. I mounted it and setup the detections zones and walked around my yard triggering recording etc. Then noticed the next day all the video history was gone. I thought maybe after i added my wife to the account it must have somehow reset, but then again the next day i wake up and again "No recorded events" shows in my history feed... Now ive done some investigation and see that apparently if you dont have a Aware subscrition you cant keep videos longer than 3hrs ago. Dumb, but i get it, its cloud based so you gotta pay for storage. OK. But im on a free trial with 27 days to go.. where is my event history disappearing to>?/?? I was skeptical about cloud based services in the first place, ive got a strong feeling this thing is going onto FB marketplace and ill put in Unifi Protect.

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hi there,

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best regards,

Brad

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @Brad. Checking in to see if you have further concerns about your Nest Cam (battery)? Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

bhrmarine
Community Member

Hi, thanks for both your replies. I had responded via email but I guess it didn’t come though for whatever reason. I had skipped the facial recognition portion of the near aware during setup and couldn’t get it to record anything more than 3hrs worth. I went back and allowed the facial recognition and now it works. I had privacy concerns over the data collected for the facial recognition so opted out but it seems it’s mandatory to correct functionality. It is a simple easy to use product for sure but it’s not for me.

SteveT1
Community Specialist
Community Specialist

Hi there,

 

I'm glad to hear that it is working now and thanks for sharing the steps that helped you to resolve your concern. We appreciate you sharing your thoughts with us. We’re always looking for ways to improve and we’ll take this as feedback.

 

In the meantime, do you still have other questions and concerns?

 

Cheers,

Steve