Not able to get camera notification previews (iOS)

[Jonny241091]

Apologies if already asked, but any idea why the attached keeps happening? Any time an event is detected on one of my various Google cameras, when I go to check it in the notification (iOS), I just get this. All my cameras are hard wired in for power and don’t seem to have any connection issues.

Weirdly, if I check back a minute or so later, the full recording is available in the app, so it’s just the notification aspect that is failing.

Thanks

[Jonny241091]

Bumping in the hope someone can help.

[EmersonB]

Hi Jonny241091,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, what troubleshooting steps have you done? In case you haven't, you may try restarting your Nest Cameras, Wi-Fi router and reinstall your Google Home app. Let us know how it goes.

Regards,

Emerson

[Jonny241091]

Thanks, I have done all of this without any effect.

[EmersonB]

Hello Jonny241091,

I appreciate you sharing the steps you did. Try to reset your Nest Camera to the factory default and monitor its behavior. Let us know your update here.

Best,

Emerson