Hi there!
Thanks for posting here in the community. I'm sorry to hear you are unable to view the video history on the Google Home app. I'm happy to help!
To better understand the situation, I'd like to ask a few questions:
- What type of Nest Aware subscription do you have?
- What troubleshooting steps have you tried so far?
- What type of Nest cameras do you have?
- Is all of their history missing or just certain portions?
- How far is the Wi-Fi router from the Nest cameras?
- How is the Wi-Fi connection in that part of the house?
In the meantime, let's check a few things:
- Check Internet Connection: Ensure that your Nest cameras have a strong Wi-Fi signal.
- Restart your Nest cameras: This keeps all your settings, and it should reconnect to the same Wi-Fi network. Refer to this article to Restart your Nest Camera. Depending on the model you have.
- Verify Account and Structure: Double-check that you're signed into the correct Google account and that your Nest cameras are assigned to the correct structure in the Google Home app.
Keep me posted.
Best regards,
Melany
