Not receiving notifications to my phone

[rstark05]

I have been around and around on this website. And I’ve tried everything on the app and my phone. I’m not getting any notifications when events are happening when I’m away from home. 

[MplsCustomer]

@rstark05 

On your iPhone, under Settings | Cellular, is "Cellular data" turned on and is "Google Home" turned on?

If so, I'm just another Google Nest customer, and can only suggest you check the details here:

https://support.google.com/googlenest/answer/9210305?hl=en#zippy=%2Chome-app-notifications

[corb06]

We have the same problem. None of our phones are getting any notification at all, not Samsung, Not Iphone, and non or our tablets. 
Only thing that reacts when someone presses the doorbell, is a Google Home speaker and a Google Nest Hub. 

[MplsCustomer]

@corb06 

And you have "Push notifications" enabled and have configured notifications in the Google Home app on your phones, under Settings | Notifications and Settings | Events?

https://support.google.com/googlenest/answer/9210305?hl=en#zippy=%2Chome-app-notifications

[corb06]

Yeah! Push notifications enabled, and "only when away" is disabled. I just now tried the doorbell with all 3 Nest hubs and Nest Mini disconnected. And there is no notifiction at all anywhere on any device. =(

[MplsCustomer]

@corb06 

On an iPhone or iPad, "Google Home" needs to be enabled under iPhone Settings | Cellular (for when you're not on Wi-Fi); under Settings | General, "Allow Notifications" needs to be turned on for "Google Home". And notifications needs to be configured for your doorbell in the Google Home app on your phones, under Settings | Notifications and Settings | Events. (There are equivalent settings in the Google Nest app for older cameras and doorbells.)  We get notifications for our old and new cameras and doorbells; I can't think of any other settings that would block notifications.

[corb06]

Yes, its enabled on the iPhone, I have trippel checked that its on when I go into the app-info page. Notifications are enabled on the android devices.  Im gonna delete the doorbell now and reset it and reinstall it into our home again, and see if it helps. 

[rstark05]

I’ve tried all the above suggestions. And Google makes it absolutely impossible to find a customer service phone number to call and walk through any other steps. 

[MplsCustomer]

@rstark05 

Yeah. We have to use the "Contact Us" link below. Depending on the time of day and your location, you may get a phone contact option:

https://support.google.com/googlenest/gethelp

[EmersonB]

Hello folks,

@rstark05 checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

Thanks for the help MplsCustomer.

Regards,
Emerson

[EmersonB]

Hi rstark05,

I just wanted to follow up and see if you still need any help?. If you have other questions and concerns, feel free to let me know.

Thanks,
Emerson

[EmersonB]

Hey rstark05,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Best

Emerson,

[corb06]

Ended up factory resetting my android and now notifications are working as expected. Also got it working on our tablets.

[EmersonB]

Hi corb06,

That's awesome — glad to hear that and thanks for getting back to us. If you have other questions and concerns, feel free to let me know.

Regards,
Emerson

[janthadeus]

Hey folks,

Rstark05, I want to check if you still need help. Don't hesitate to reach back if you do. 

Thanks for the help here, MplsCustomer and Emerson.

Best,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best regards,

JT