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A brand new Nest doorbell flashes gray and won't chime

strashp22
Community Member

We just got our doorbell yesterday. After step-by-step instructions and checking the voltage transformer capabilities, the doorbell started to flash gray after powering up. No chime whatsoever. Damaged internal battery maybe? 

12 REPLIES 12

MplsCustomer
Bronze
Bronze

@strashp22 

Google Nest's help page does not list a flashing gray light for the new doorbell. See this link:

https://support.google.com/googlenest/answer/9268073?hl=en#zippy=%2Cgoogle-nest-doorbell-wired-nd-ge...

janthadeus
Community Specialist
Community Specialist

Hey folks,
 

Thanks for reaching out. We appreciate your efforts here. Let’s sort this out — a few questions: what’s the voltage of your transformer? Do you have a mechanical or electronic chime? Also, what’s the model of your doorbell?

 

I appreciate the help, MplsCustomer.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi strashp22,

 

Checking back in should you still have further questions here. Let us know by replying to this thread.

 

Regards,

JT

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT.

 

Thanks,

Archie

I have the same problem.

I cannot find my transformer but my chime says it uses a 16v transformer.  I get a flashing white or yellow light (never saw blue). No chime and cannot connect.  

The old doorbell worked fine. I know its wired properly because if i close the circuit it rings.

@fjferrari64 

Your old doorbell can be wired correctly and your chime can ring if the circuit is closed, but your 16V transformer may still not power your Google Nest doorbell. We had to replace our very old transformer when we first got Google Nest Hello Doorbells several years ago, even though our old doorbells still worked (and it was in a very hard-to-get-at location in the basement ceiling). See this page on voltage and power requirements:

https://support.google.com/googlenest/answer/9247132?hl=en

A flashing yellow light can mean "Insufficient power":

https://support.google.com/googlenest/answer/9268073?hl=en#zippy=%2Cgoogle-nest-doorbell-wired-nd-ge...

 

Thanks for the reply.  My tranformer is not visible so I guess a Nest product is not possible.

Ebedia
Community Specialist
Community Specialist

Hello everybody,

 

@fjferrari64 I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

 

I appreciate the help @MplsCustomer, @Jt and Archie.

 

Best,
Emerson

fjferrari64
Community Member

Yes thanks. I returned the product and will seek an alternative solution that doesn't require me tearing out drywall for a doorbell.

Ebedia
Community Specialist
Community Specialist

Hi fjferrari64,

 

We're sad to see you go. We hope we can make it up to you in the future. Send us a message if you change your mind.

 

Thanks,
Emerson

janthadeus
Community Specialist
Community Specialist

Hey folks,
 

@strashp22, I want to check if you still need help. Don't hesitate to reach back if you do. 
 

Thanks for the help here, MplsCustomer, Archie and Emerson.

 

Best,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Cheers,

JT