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Notification video clip not working

Bbluu0310
Community Member

my google nest notification always had the video clip in the notification because I paid for the subscription for that reason... but after this new update with my samsung s21, i can no longer seee the video clips but my brother's iphone still works. any one have this issue or know how to fix this?

4 REPLIES 4

Impact9
Community Member

The only time I have that issue is if I try to get the video to preview and load the clip immediately when I get the notification on my s21 ultra. If I give it a couple of seconds it will display the preview and clip just fine. 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.