Notifications not working

[Goose6]

I think Google updated Nest and since then we do not receive any notifications on our iPad or phone 

There is NO Notifications options anywhere and believe me I have tried everything. I am a senior and wud really appreciate TALKING to someone. It is ridiculous that I have to keep going around in circles trying to solve this. 

I pay every year to have this service and your support is non existent!

Could a Support Specialist PLEASE contact me or give me a phone number

[MplsCustomer · Accepted solution]

@Goose6 

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

(From another senior.)

[Goose6]

Thank you SO much!  Still not fixed but am grateful to be able to talk to a person!

[nerys]

Hi Goose6,

Thanks for posting in the community!

I'm so sorry to hear that you are not receiving any notifications on your iPad or phone.

I understand you've already reached out to our support team, but I'm here to provide additional assistance!

Please let me know if you have any further questions or need more help. I'm available to assist you with anything you may need.

Best regards,

Nery.

[LanceH]

I am experiencing the same issue. I have a Nest Doorbell (battery) and have had it setup and working wonderfully for over a year. Then at some point this past weekend, my phone just randomly stopped getting notifications. The doorbell is still connected to my network and the Home app (appears in my device list), is still recording events, and is fully charged. I have checked all notification settings in the Home app and they are all active. I do have one zone setup - the same zone that has been setup since installation - and notifications are enabled for that zone. Away-only is NOT checked. I also checked the global notification settings for the Home app in the phone settings. Everything is enabled. I've force closed the Home app and cleared the cache. I've disabled and then re-enabled notifications for the doorbell in the Home app. I've rebooted the phone. Any other thoughts on how to get this fixed? These notifications are kinda the whole point of the doorbell, so without them it's not doing me much good.

[nerys]

Hi LanceH,

Thanks for posting in the community!

I'm so sorry to hear that your Nest Doorbell (battery) randomly stopped sending notifications to your phone. Don't worry; I'm here to help! To start, I'd like to confirm some important details with you. Can you please help me answer the next questions?

• Can other devices (phones, tablets, etc.) receive notifications from the Nest Doorbell (battery)?
• Have you tried creating a new Activity Zone?
• What are the upload and download speeds near the device?
• When you mentioned checking the global notifications settings of the Google Home app, did you mean that you checked the app permission settings?
• Are there other Nest devices installed on the Google Home app, and do they send notifications?
• What is the Google Home app version?
• What model and firmware version is your phone?

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.