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Notifications only on one phone in family group

merael007
Community Member

I have two Nest/Google doorbells (wired).  They used to send notifications to all three phones in my family.  Now, only one of the phones gets the notifications.  This started maybe a couple of months ago.  I'm listed as the owner, but my phone doesn't get the notifications.  All three phones are iphones.  I have checked that the phones, nest, and home apps all allow notifications.  I've signed out of nest and google on my phone, restarted it, no change.  I've reset one of the doorbells, no change.  Any ideas what I should try next?

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad