On my 3rd Nest Doorbell - same problem: "Device Offline" and/or "Live Video Unavailable" - AGAIN

[naratcliffe]

First thread:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/On-my-3rd-Nest-Doorbell-and-the-same-pr...

The doorbell worked for about 2 weeks after completely removing/reinstalling Google home, setting up a new Home (pain in the a**), now all of the problems are occurring again.

RE-PASTE FROM OLD THREAD:

My Nest Doorbell randomly started having problems about 2 months ago. It was working perfectly for nearly a year and then boom - it started hiccupping.

• I get push notifications telling me it's "Offline"
• Connecting to the live video yields a "Live Video Unavailable" message and I can't make it work
• It does work, sporadically.
• It drains battery like CRAZY when it's having these problems. 20% gone in 24 hours.

Troubleshooting I've done:

• This is my THIRD doorbell... I bought a new one and it didn't work, and then I got RMA'd a replacement by Google and that didn't work either (that's the one currently isntalled)
• I've tried full factory resets on all 3
• I've tried removing/adding to my Google Home app
• I've tried different mounts, because I read somewhere it might not like the mount
• My router is about 20 feet away and was never a problem for >6 months
• My Home app is the current version from the iOS store

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. You have done a lot of troubleshooting and if none of that is working, I would suggest you reach out to support for further assistance. Please fill out this form, and a higher tier of support will reach out to you with next steps. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see if you have had the chance to fill out that support form I sent previously. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[naratcliffe]

I just filled it out.  

[Brad]

@naratcliffe

Thank you for filling out the form! You should hear from support soon via email, where the conversation will continue there. We'll keep this thread open for a little longer for any follow-up questions or concerns in the meantime. 

Best regards,

Brad

[Brad]

Hi there,

Just checking in on this thread as we can see you filled out the form we sent. A higher tier of support will be reaching out to you, if they haven't already, to help you move forward with this inquiry. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad