One of 3 users lost connection, can’t reconnnect

[Maggie74]

My spouse, my daughter and myself were all connected to the google nest cam.  My daughter and my spouse are still connected but for reasons unknown I can not connect.  Can I get help please?

[aatienza]

Hey Maggie74,

Thanks for posting here in the Google Nest Community.

I’m sorry you’re having trouble with this. No worries, we'll check this out. When did it start happening? Could you tell us the phone you're using? Also, have you tried any troubleshooting steps to fix this?

Thanks,

Archie

[aatienza]

Hey Maggie74,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[aatienza]

Hey Maggie74,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie