One of my 3 Nest cameras with floodlights not connecting

[Mac5]

I installed 3 external nestcam cameras with floodlights successfully earlier this year.  One of them has stopped working. The camera is only c.15 feet from a wireless MESH node. My phone shows good wifi signal (2 bars) by the camera. Reading online advice so far I have:

-removed the device from the app and tried reinstalling multiple times. All goes well until it says at the end it failed to connect

-reset to factory settings and tried reinstalling

-turned phone to aeroplane mode and back again

-switched off camera power at the mains and powered on again

-removed all three cameras and tried reinstalling the faulty one first.  Failed, but managed to reinstall the other two cameras successfully

Any ideas?  I wanted to speak with a Google support person but I keep going round in circles being directed to help pages suggesting things I have already done, with no option to speak to someone.

[aatienza]

Hey Mac5,

I’m sorry to hear you’re having trouble with this and thanks for being a step ahead of us. No worries, we'll check this out. A few questions: when did it start happening? What's the status light of your Nest Nest Cam with Floodlight? Did you make any changes to your Wi-Fi network? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

If you want to reach out to our support team, you might want to check out this link for immediate assistance.

Thanks,

Archie

[Mac5]

It stopped working a couple of weeks ago.  I have been trying different things on and off since then.  The camera light is green and the floodlights come on in response to movement.  There are no interfering items between the camera mounted externally outside the first floor bedroom which has the nearest wireless MESH node to it.  The kitchen microwave downstairs must be at least 15-20 feet away and is rarely used.

There is no problem with the other two lights, nor with the wireless network elsewhere in the house.

[Brad]

@Mac5

Have you made any changes to your Wi-Fi network, like replaced the router, or changed the dual-band connection channel? Sometimes making any changes to the network can have this effect. Please let me know.

Best regards,

Brad

[Mac5]

All I had changed is also connecting the wireless MESH node to the ethernet to strengthen the network further.  See below.  The closest node shows a connection to the camera:

[EmersonB]

Hello folks,

@Mac5 thanks for the screenshot. One of the options that we can do to isolate this and to know if it's the distance to the router or the device itself, is to swap it to your other Nest camera with floodlight. You don't have to swap the floodlights, just the camera only. In case that you'll get the same issue, that means it's the distance to the router. When that happens, you might consider changing the position of your Nest camera with floodlight or your wireless mesh node.

Looking forward to your reply.

@aatienza and @Brad thanks for your helpful response.

Regards,
Emerson

[EmersonB]

Hi Mac5,

I just wanted to follow up and see if the steps above work? Let me know if you have any additional questions from here.

Thanks,
Emerson

[janthadeus]

Hi all, 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Thanks for your help here, Archie, Brad and Emerson.

Best,

JT

[Mac5]

We've been away for a while.  I haven't had time to swap the cameras around yet

[Brad]

Hi there, 

We definitely would love for you to be able to try the suggest troubleshooting steps above, so we'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad