Only one of my floodlights is working

[aidymeehan]

Hi,

Installed a nest cam with floodlights. Camera is working but only one of the floodlights is working, Have tried everything from restart, factory restart, changed around which wires went into the wire connectors, moved wifi closer, updated home app, deleted home app and reinstalled.  I don't know what else to do! Have tried looking on the forum but no one seems to have had the same problem

[gilleslibre]

This seems like a defective floodlight as one of them works properly. A return is probably waranted. 

[aidymeehan]

Thank you gilleslibre.

It was bought last month so I assume it can be returned within 30 days etc

[ByronP]

Hi aidymeehan,

Thank you for posting in the community. I understand that you're experiencing troubles with one of the Nest Floodlights that isn't turned on. I really appreciate the effort to troubleshoot this situation. I'm here to help.

The team would like to know more about this behavior. When you get a chance, please fill out this form and let us know once you're finished. We'll have someone reach out to you via email from there.

Let me know if you have any further questions.

Regards,

Byron

[aidymeehan]

Hello, I filled in the form but I've heard nothing back from you or any of your people ByronP.

Thanks,

Adrian

[ByronP]

Hi aideymeehan,

Thank you for your response. I really appreciate the information provided. I'm sorry for the delay on this.

But don't worry, the dedicated team is aware of your concern and will reach out to you via email for further instruction.

Keep an eye on your email for any updates.

Regards,

Byron