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Outdoor Camera does not detect people

Kendread
Community Member

I have 2 cameras. 1 is a doorbell cam and the other is an outdoor cam with a solar power source.

My outdoor battery is always fully charged and my doorbell is hardwired.

Because my porch and front door are elevated both cams (door and driveway) are mounted about the same height roughly 25 feet apart.

However my doorbell detects people on the sidewalk walking by but the outdoor cam does not detect or record people from the same distance.

I've modified the zone(s), and have maxed every feature associated with recording and detection.

I have the Google home app on my ipad and android phone and the lack of performance is consistent.

Please help me troubleshoot to see if my settings are correct, or if my device is defective, or if your product simply under performs. I've seen several threads expressing similar experiences and I need to know if I need to remove my install and get a new one or go with another product.

Also, every morning I wake up to raccoon footprints all around my driveway but the camera does not detect or record. Please advise.

I thank you in advance for your honesty and help.

 

Regards.

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@Kendread 

With your battery camera connected to a solar panel, the camera is running on battery power and is therefore normally in "Idle" mode (to conserve battery power), where it is apparently difficult to wake up and detect an event. We've had a battery camera for 2 years now, plugged in with the optional power cable, where it runs off of household current, and detects events as well as our older Nest app cameras. But if we unplug it and walk in front of the camera, it does not detect an event.

This is what Google Nest says:

"If you’ve connected your Nest Cam (battery) to the Wasserstein Solar Panel, the panel doesn’t directly power the camera. Instead, the battery is trickle charged by the panel, and the camera runs off the battery charge."

https://support.google.com/googlenest/answer/11830989

Lance_L
Community Specialist
Community Specialist

Hello Kendread,

 

Thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with your Nest camera. Let’s check it out.

 

A few questions: does the camera go offline when there's a person? Did you notice if the camera lost power during the event?

 

Please toggle the event settings off and then back on. Follow the steps below:

 

  • Open the Google Home app.
  • Tap Favorites or Devices.
  • Tap and hold your device's tile > More > Settings.
  • Select Events.
  • Turn off each event setting, then turn them back on.
  • Have someone stand in front of the camera to trigger an event and check if it was recorded.

If the issue persists, try adjusting the wake-up sensitivity.

 

  • Open the Google Home app.
  • Tap Favorites or Devices.
  • Tap and hold your device's tile > More > Settings.
  • Tap Video > Wake-up sensitivity. 

You can also use this tool to help you troubleshoot event video history.

 

Let me know how it goes.

 

I appreciate your help, MplsCustomer.

 

Best,

Lance