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Outdoor Nest Cam wire casing has disintegrated.

phases99
Community Member

The wire on my outdoor Nest Cam has disintegrated to the point it is not connecting all the time.

PXL_20220812_190129996.jpg

7 REPLIES 7

MplsCustomer
Bronze
Bronze

@phases99 

Since Google Nest doesn't cover this past the 1-year warranty, could you clean the wires, wrap each wire in electrical tape separately, and then wrap them together?  (I've seen other posts about the weatherproof sheathing disintegrating.)

That would be my last resort option if Google doesn't stand behind its products.

janthadeus
Community Specialist
Community Specialist

Hi there,

 

I'm checking in to see if you are able to fill out the form? If not, please do so, so we can assist you further with your concern.

 

Regards,

JT

I submitted the form

Brad
Community Specialist
Community Specialist

@phases99

 

Thank you for submitting the form! It will be reviewed and you'll hear back from Support.

 

Best regards,

Brad

janthadeus
Community Specialist
Community Specialist

Hi phases99, 

 

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

 

Best,

JT

Hey folks!

 

Thanks for your help, MplsCustomer.

 

I can understand your situation where your Nest Cam Outdoor loses power because of the disintegrated power cable. Let's check this out — could you please fill out the form so we could further investigate?

 

Thanks,

JT