Outdoor Nest Camera stopped working

[Cadman1965]

2nd Generation Outdoor / Indoor Nest Camera stopped working.  It is on continuous power supply, which is good as another camera shares the same power cord and is working fine.  It states it is offline, and all the nest products are on a stand alone Wi-Fi network. All other nine cameras are online with no issues, including a camera mounted right next to it, so it would have the same wi-fi strength. The green led is on steady, as if it is recording.  Even when removed from the magnetic mount, the green led remains steady.  Seems broken to me and should be covered under warranty.

[sicsacol]

Hi @Cadman1965,

Thanks for reaching out. Sorry to hear you're having difficulties with your Nest Cam (outdoor or indoor). I understand it can be frustrating to get it back online, but don't worry, let's work together to fix this.

Since the camera seems to have disconnected from the network, I suggest doing a factory reset. This will erase the network information and allow you to set it up again. To know more about this issue, you can check the next information: Fix Nest camera or doorbell Wi-Fi connection issues

Thank you for the information you provided. It's very helpful in troubleshooting the issue with your Nest Cam. Let me know how it goes after trying these steps. I'm happy to assist further if needed.

Sincerely,

Jonathan

[Cadman1965]

Hi sicsacol

I tried your suggestion of doing a factory reset. System does not find it, and the green LED light on the camera remains steady on, even when I remove it form the magnetic mount.

It seems like warranty issue to me and should be replaced as it is only a year old.

[sicsacol]

Hi @Cadman1965,

Thanks for your reply. I'm sorry to hear that the troubleshooting steps we previously discussed haven't resolved the connectivity issue with your Nest Cam Indoor/Outdoor. To further diagnose the problem, I have a few questions for you:

• Have you had the opportunity to review the information in the following article: Fix Nest camera or doorbell Wi-Fi connection issues
• How long did you press and hold the reset button during the factory reset process?
• Did you hear two distinct tones during the reset process?
• Did the status light on the Nest Cam change color or pattern after the reset?
• Was the Nest Cam plugged into a power outlet when you performed the factory reset?

Please let me know the answers to these questions, and I'll be happy to help you further.
 

Cheers,

Jonathan