Outdoor cam battery is empty

[Justin23]

My battery states it’s empty and it’s plugged into a wall outlet that works

[MplsCustomer]

@Justin23 

Is the USB plug seated securely in the bottom of the camera and is the charging cord or power cable feeding towards the FRONT of the camera?

If you've dismounted it to charge it, is the status light pulsing white, indicating it's charging?

We've had a battery camera for almost 20 months now, plugged in with the optional power cable, and it's "Live" all the time, and the battery remains charged. But the USB plug seems a little flimsy, and other customers have reported problems with it.

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni

[janthadeus]

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need anything else.
 

I appreciate your help, MplsCustomer!

Thanks,

JT