Outdoor camera not charging even though it is hard wired to a plug-in by ADT.

[Ricky5]

I just had ADT install nest outdoor cameras. They are wired to ac adapters and plugged in. The battery life continues to deplete even though it is wired. I don't understand why they aren't 100% due to them being wired. 

[MplsCustomer]

@Ricky5 

We've had a battery camera for 19 months, plugged in with the optional 10-meter power cable, and it is "Live" at all times and the battery remains charged. If we check Settings | Battery while it is plugged in, it says "Plugged in" with an infinity symbol.  We cannot see the battery level unless we unplug it; when we have checked, it ranges from 77% to 100%.  (There's also an optional 5-meter power cable.)

Your cable should be plugged in snugly in the bottom of the camera with the cable feeding towards the FRONT of the camera.

[janthadeus]

Hi folks,
 

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

I appreciate your help, MplsCustomer!

Thanks,

JT

[janthadeus]

Hey Ricky5,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do. 
 

Regards,

JT

[Derekmed1]

Check outlet. My installer plugged into attic outlet that is switched so after turning attic light off it was dead. 

[janthadeus]

Hello there,

Derekmed1, thanks for dropping by and sharing that with us! 
 

Ricky5, how’s it going? Still need our help?

Thanks,

JT

[EmersonB]

Hello everyone,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for answering, JT and MplsCustomer.

Best,
Emerson

[EmersonB]

Hey folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson