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Outdoor camera not detecting motion

SarahV
Community Member

We have had our nest outdoor cameras for under a year and one of our cameras recently stopped detecting any motion. It will show us a live feed, but no motion detection. I have tried all of the troubleshooting with no change! Help!!

4 REPLIES 4

2hig
Community Member

Same here. I had to do a factory reset the reconfigure but still have motion not picked up.   Very inconsistent performance across 4 houses, all with a variety of Google and Nest cams.  Now moving one home to professional hard wired cams to evaluate performance and cost. 

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

EmersonB
Community Specialist
Community Specialist

Hello everyone,

@SarahV and @2hig aside from restarting your Nest Cameras, please check as well if both Do not disturb and Airplane mode features are not enabled on your mobile device and on your Nest Cameras.

 

I appreciate the help, Brad.

Regards, 
Emerson 

EmersonB
Community Specialist
Community Specialist

Hi folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
  
Thanks,
Emerson