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How to: Change camera or doorbell Wi-Fi network
If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...
Troubleshoot setup: Google Nest camera or doorbell
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Outdoor nest camera won’t reconnect after switching internet provider
I recently switched to a new Internet provider and consequently need to restart my nest cameras. The internal camera was easy to connect and is working fine. However the external camera fails to connect despite multiple attempts. It seems to stall wh...
Resolved! Nest Cam with Floodlight doesn’t work with Nest App
Just added our 6th Nest Camera (Floodlight model) to our home security suite. I brag on Nest cameras to everyone I know. What a fantastic product and the Nest App is the absolute BEST!!!Please try to understand my dissatisfaction to learn now I have ...
Blurry horizontal lines on nest cameras
Hello. I installed several nest cameras on the first floor of my business and they work great. I added more cameras to the second floor (which has a wifi booster) and every single camera has blurry horizontal lines all the time and the picture qualit...
Cameras going online/offline randomly
After adding two new cameras to an existing three camera setup (5 total)My cameras all worked fine. Now that I installed them around the perimeter of my house, they all randomly go on & offline.I checked my WiFi signal strength at all camera location...
Nest Doorbell Battery Metal Backplate
We moved recently and can’t locate the metal backplate for the camera. The device won’t work without it. I’m having trouble trying to figure out how to get a replacement. Thanks
Resolved! Google Nest doorbell and new Wifi network
I need to connect my Nest Doorbell to a new Wifi network. The doorbell is plugged in to an outlet and is not connected to a doorbell chime inside my house which I assume is what they refer to as a "wired doorbell". None of the online help available h...
No Video on Hub when someone rings doorbell (Nest Hello)
I understand this thread is a known issue with Google. I've added reference links below.The issue: When someone rings the doorbell, the hub turns black. The option buttons appear (Talk/Ignore), but you can't see who rang the bell. My Question: When w...
New Nest Camera
I installed a new camera and it doesn't appear in my Nest app with the rest of my cameras.
Resolved! 24 Video Reel
I would like to make a feature request to bring back the ability to scroll through 24x7 video for the new cams, like I can on all of my other Nest cameras. The "Event" capturing is sporadic at best, often times capturing events late or missing them c...
Rapid battery drain on nest doorbell (battery) despite being hardwired
Installed the battery doorbell two weeks ago, connecting to existing wired doorbell system. Technician said existing transformer may not be strong enough to keep it charged, so install a 24V transformer. (The Google Home app showed it was plugged in,...
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