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Cameras and Doorbells

Blog Posts

New updates to Google Home for camera users: new AI image detection, requested f... Read more

Nest Cam Outdoor (1st gen) expanded support rolling out into Public Preview for ... Read more

Nest Cam Indoor (1st gen) expanded support rolling out in the Public Preview of ... Read more

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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!

We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...

Video not working on outdoor nest camera.

The video on my camera stopped working when I moved it. I've factory reset and started from the beginning. The camera links up to the app on my phone and says "You should now see live video" but I don't.It's 2m from the main router in the house so si...

thebear by • Community Member
  • 609 Views
  • 4 replies
  • 0 kudos

Nest Cams Detecting Cars and other objects as "People"

About a week or two ago I noticed that my camera sent me an update that there was a "person" in my driveway, as this was late at night and concerning I checked the cam, only to see the moon. As time went on I got more and more false alerts for a "per...

Missing magnetic mount

I've misplaced the magnetic mount for my Nest Outdoor Cam. I did a chat with Google support - who insist that you can find it at "any retail store". But of course, you can't. Lowe’s and other retailers only sell the full camera kit. It's not sold sep...

dillardc by • Community Member
  • 350 Views
  • 2 replies
  • 0 kudos

Horrible Customer Service!!

Love how they respond quickly on the community board, but NEVER follow through on the case numbers once their created. 9/17/21 a case was created, 6-7910000031959, still to this date no one has responded to me with anything !! I work in retail, and I...

MMil by • Community Member
  • 77 Views
  • 0 replies
  • 0 kudos

Resolved! New Outdoor nest cam (battery) went offline

The device worked perfectly for around a month and went dark just yesterday. I have tested the wifi and other devices are fine. My other cameras also are functioning properly. Is this a known issue with this device/service? I have it installed in an ...

akimhobo by • Community Member
  • 902 Views
  • 3 replies
  • 1 kudos

Nest hello doorbell front plate delamination

Noticed today that that front of my doorbell looks like it's coming apart and I'm fairly certain mine is out or warranty. A quick search reveals this is a common issue. My doorbell is under a covered entryway and protected from direct sunlight and mo...

cf204 by • Community Member
  • 542 Views
  • 3 replies
  • 0 kudos

Nest Cam Outdoor - unable to add camera after WiFi outage

My wifi went down last week, I didn’t realise so when I got a notification that the camera was offline, I deleted the camera from my Nest app as I though it needed a reset.Since then I have been unable to add the camera back to my Nest app. I have un...

Andypip14 by • Community Member
  • 883 Views
  • 4 replies
  • 0 kudos

Video/picture history

If I subscribe for cloud service today, can I view past video/pictures from my nest door bell prior to subscribing? If so, how far back can I go?

Zzzjt by • Community Member
  • 454 Views
  • 2 replies
  • 0 kudos
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