Outdoor camera not recording

[SNewton]

Hi, when I first purchased my camera it worked perfectly with no problems at all. My subscription lapse and couldn’t afford to renew until the following year. After renewing and all this year I have not been able to record, only watch live feed or a motion picture. 
I have good internet connection so not that. I have tried uninstalling the camera and reinstalling, still not working correctly. One thing that is happening is that it will not let me migrate to google, tried it lots of times but with it been already connected to a google account from the original date I purchased it, nothing happens. Don’t want to delete the full account and start again as my heating is also run by the app.

can anyone help with this problem please 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[WellEnough]

Apparently the recording issue was not resolved.  I'm have a similar problem.

[WellEnough]

Added two cameras to my existing account--neither is recording.  Live video only

[Brad]

@WellEnough

Do you have an active Nest Aware subscription? You will need one to view your event footage if it is past the 3 hour mark of an event. But you wouldn't be able to view any footage at all besides a live feed, if you also do not have a subscription to Nest Aware. 

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

Please let me know if you need further assistance.

Best Regards,

Brad.

[SNewton]

Good luck trying to get help with that. I want to get the door bell camera but holding off until I get this sorted. 

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS