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Outdoor nest cam IQ power Cable Replacement

Magooru
Community Member

My Nest Cam IQ outdoor camera has not been working for six months now due to a faulty cable. Spoke to Nest Support who would have sent me a replacement cable if my camera was in warranty but as it’s not my only option is to buy a replacement.  I have been checking the store since June 2021 and it is forever been out of stock. Is stock ever going to come in or is my camera garbage now? This is so frustrating there must be stock if they could send one out if the camera was under warranty. 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there,

 

I am terribly sorry to hear about your Nest Camera power cord issue!! I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you.

 

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

 

Please let me know if you need any further assistance!

Best Regards,

Brad.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS