Outdoor wireless Cameras

[Hockeymom]

Discovered that our Nest Camera was not working so my daughter decided to remove the cameras from our account and we tried to reconnect them. Trying to do that we are not able to connect them at all. Any suggestions would be greatly appreciated.

Many thanks,

Lorri

[MplsCustomer]

@Hockeymom 

You might be better off contacting Google Nest Support, since your description raises more questions than answers.

Which cameras do you have, the Google Nest Outdoor Camera, the Google Nest Outdoor IQ Camera, or the Google Nest Battery Camera? How many do you have? (It seems odd for several cameras to all quit working at the same time, unless there is a Wi-Fi issue.) When you say they were "not working", what exactly do you mean? Did they go offline? Where there any lights on the camera? When your daughter removed them from your account, did you also do a factory reset on them? (If you have the Google Nest Outdoor Camera, there is no reset button, so the only way to do a factory reset is to remove it from the app: https://support.google.com/googlenest/answer/9252162.) When you say you "are not able to connect them at all", what exactly happens?

If you want to talk to Support, you can use the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[EdmondB]

Hello Hockeymom,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

Thanks for the help, @MplsCustomer.

Best,
Edmond