Outside Nest Cámara is not working.

[James123JJ]

 

One of my cámaras is not working the outside one it said “can’t reach this cámara” 

[EdmondB]

Hello James123JJ,
 

Thanks for posting here in the Community. I'm sorry to hear about your experience with your Nest Camera. Let me help you out. Have you tried doing a factory reset and reinstalling it on the Google Home app? Check out this link on how to factory reset your Nest Camera.
 

I look forward to your response.

Thanks,
Edmond

[EmersonB]

Hi everyone,

@James123JJ, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to perform the steps we're suggesting? Also, were you able to check the link that Edmond has shared? We'd be glad to hear from you.

I appreciate the help, Edmond.
 
Regards, 
Emerson

[EmersonB]

Hey James123JJ,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Best, 
Emerson