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Water inside outdoor nest camera

Patentdude
Community Member

My parents out door nest camera has water condensation in the lens and is obstructing the view.  What’s the fix for this. Replacement?

 

IMG_1543.jpeg

3 REPLIES 3

EmptyNester
Gold Product Expert
Gold Product Expert

To the best of my knowledge Google will replace this if it is still in the 1-year warranty.  Either way you should open a support ticker here and you will be able to get help with this.

https://support.google.com/googlenest/gethelp

 

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@Patentdude, I'm sorry to hear about the condensation issue of your Nest Camera. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

 

I appreciate the help, EmptyNester.

 

Regards,

Emerson

EmersonB
Community Specialist
Community Specialist

Hello Patentdude,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Best, 
Emerson