Peeling Doorbell

[Cnmitchell]

Hi Brad,

I couldn’t reply to your other post.  I had this case ID is 9-############2134 yesterday.  The link you gave me just took me back to contact us and created another case ID 9-############2493.

this is in reference to:

I have Nest Hello doorbell and it is peeling and I have been told it is out of warranty.  It really sticks out like a sore thumb, a delivery person noticed the other day and told me about it.  It really looks horrible.

I reached out to Google via chat this morning to see what can be done.  I spent a great deal of time on chat, providing everything requested and was told by Jose they had no solution to offer me but that I could purchase a new doorbell.  I own and use so many Google Nest products including cameras, thermostats and hubs, I don’t want to have to switch brands because of this issue.   Looking for an easy swap that I can just pop into what I have installed.

Not sure why Google can’t offer a replacement of the ugly peeling doorbell with the new doorbell?  Isn’t this an option for those peeling issues for a visually defective product?  I have lots of money invested in google security products in my home and I was shocked at the lack of company support.  Jose was great and did his best but without options.  I also see that through these forums is the only way to get this issue addressed.  This product was designed to be outside so it should hold up outside. Mine is installed on a covered porch and well protected environment.  Not sure why you would force a customer to pay to replace a manufacturer defect and potentially to move to a competitive brand and is a better long-term solution than making your current customers satisfied, especially those with lots invested. 

So disappointed!

Regards,

Chad

[Brad]

Hey there,

You can disregard the link if you have a case already. The link is for someone who doesn't have a link to fill it out, it will create a case for you and should be addressed. Thank you for letting me know, but no need to respond to it if you have a case already. Thank you for your patience! I will go ahead and close and lock this thread. Stay in contact with whomever takes over your case.

Best regards,

Brad.