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Peeling Nest Hello Doorbell

JohnF
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: Mark Reznik 

 

Like many others mentioned here, my Nest Hello doorbell’s face is peeling and is now looking terrible!  It’s installed on a porch with a roof and mostly out of the weather. Considering this is a product that should last outdoors, it’s shocking how many people are having this problem. I guess Nest/google doesn’t test the longevity of their products, or at least not past the warranty period. Has anyone had luck getting it fixed or replaced out of warranty?

1 REPLY 1

JohnF
Community Specialist
Community Specialist
Hi there, Mark.
 
I am terribly sorry to hear that your Nest Hello Doorbell has been cracking and peeling! I can imagine this has been a very frustrating experience for you. However, I would love to look into this further for you!
 
I will be reaching out to your email on file to collect some information. Please look out for my email and respond with the requested information as soon as you can. Thank you for your patience!
 
Here is your Case Number: 5-0794000031777
 
 
-from Brad C. (Community Specialist)