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Poor (battery) quality of new doorbell

koo
Community Member

Anyone facing battery issues with nest doorbell (battery)?

 

I have just purchased new nest doorbell (battery ) in JP, a couple of weeks ago.

Even it is wired to 18V AC source, It run out its battery within 48 hours. Surely, I have already disables unnecessary  video recording except for person detection.  

One concerning is the device reported "thermal warning (limitation of charging speed)" during initial setup (before update). I suspect fatal bug with factory firmware.

2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

  • Have you tried to restart your device if you haven’t already?

  • If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS