06-18-2024 06:01 PM
Presence sensing isn't working for my indoor camera. I have it turned on and have use phone location enabled. I have location setting to always allow on my phone. I have turned off home presence in app and turned back on. I have disabled/enabled location settings on phone. I have uninstalled/reinstalled app and it still doesn't recognize my phones location. It doesn't automatically turn on when I leave and it doesn't turn off when I get home. It was working up until about a few months ago when I realized I wasn't getting notifications that it noticed movement (since I have a dog).
Any help is appreciated. I just want to get it working again.
06-24-2024 12:54 PM
Hi @slg49ers,
Thanks for reaching out here in the community! I apologize for the delay and that Presence Sensing isn't working with your Nest camera. I'd be happy to help!
To better assist you, I'd like to ask a few questions:
In the meantime, you can check out our Help Center to learn more about presence sensing and Nest phone location.
Please keep me posted.
Best regards,
Jenniffer
06-24-2024 08:36 PM
Thank you for responding.
06-25-2024 10:09 AM
Hi @slg49ers,
Thanks for following up! I'd be happy to help with the Presence sensing!
To gather more information, could you please provide the following details:
For now, I'd suggest the following:
Let me know how it goes.
Best regards,
Jenniffer
06-25-2024 12:39 PM
I have a wired camera with no other smart devices. My phone is the only connected device. I have not been at home for an extended period.
06-25-2024 01:34 PM
Hi @slg49ers,
Thanks for the details you provided. Let's try to fix this!
Just to be sure, could you please let me know if the previous steps worked as expected? If not, please follow these additional steps:
Please keep me updated.
Best regards,
Jenniffer