Problem adding family member in Nest Cams

[OptimistPrime]

Hello, PE elsewhere so a little embarrassed I can't figure this out myself. Possibly user error:) but if so there are some UX issues in play.

Family needs to add multiple family members to an elderly person's Nest Cams inside their home.

• First owner user can access and see all cams (using @User123456.com account)
• They can add additional family members via Google Home app
• Via Nest app other family members can see the home but not the cams (see screenshot)
• Via Google Home app they don't see cameras
• Tried via Android & iOS (same in both cases)
• Everyone else is using a @Gmail.com account 

Any idea what we doing wrong?

Thanks in advance!

[OptimistPrime · Accepted solution]

I was able to work around the situation by adding users manually via https://home.nest.com/

While a temporary solution, it isn't completely satisfactory. 

[Brad]

Hey Folks.

Glad that you found a a solution, even if it may be temporary. At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.