Problem connecting to cloud (battery dorbell)

[Yanivhe3]

Hi, trying unsuccessfully to set the doorbell. He gets stuck every time when he tries to configure the network and he gives an error message. I restarted the router and the bell and it doesn't work. The message keeps appearing - problem connecting to cloud

[EmersonB]

Hi Yanivhe3,

Thanks for reaching out here in the Community. To confirm, what is the light status of your Nest Doorbell? How far is it from your Wi-Fi router? We would recommend you to do a factory reset and make sure it has a blue light pulsing. indicating that it's ready to be installed. Looking forward to your response.

Regards, 

Emerson

[Princesss]

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[EmersonB · Accepted solution]

Hello folks,

@Yanivhe3, Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate your response, Princess.
 
Thanks, 
Emerson