05-20-2022 01:10 PM
When I set up the doorbell via Google Home app, scanned the QR code, the app asked me to create a new nest network as I don’t have any of the listed devices, then it says ‘problem connecting to cloud, try again later’. I tried resetting the doorbell and restarting my router but it’s still not working.
Appreciate any help.
05-24-2022 05:22 PM
Hey RY49,
Thanks for being a step ahead of us. A few questions: what phone are you using to set up your doorbell? Are you using your personal account? Also, are you using a home Wi-Fi network? Keep us posted.
Thanks,
Archie
05-24-2022 09:59 PM
Thanks for your reply. I managed to get past that part now by changing the address to a location in US (or any place that Nest is available I guess). Just sharing the info here with anyone who might come across this problem in the future.
05-24-2022 11:02 PM
Hey RY49,
That's great to hear and thanks for letting us know. You can reply to this thread if you have any questions.
Thanks,
Archie
05-26-2022 07:08 PM
Hey RY49,
As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.
Thanks,
Archie