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Problem connecting to cloud

RY49
Community Member

When I set up the doorbell via Google Home app, scanned the QR code, the app asked me to create a new nest network as I don’t have any of the listed devices, then it says ‘problem connecting to cloud, try again later’. I tried resetting the doorbell and restarting my router but it’s still not working. 

 

Appreciate any help.

4 REPLIES 4

aatienza
Community Specialist
Community Specialist

Hey RY49,

 

Thanks for being a step ahead of us. A few questions: what phone are you using to set up your doorbell? Are you using your personal account? Also, are you using a home Wi-Fi network? Keep us posted.

 

Thanks,

Archie

RY49
Community Member

Thanks for your reply. I managed to get past that part now by changing the address to a location in US (or any place that Nest is available I guess). Just sharing the info here with anyone who might come across this problem in the future. 

aatienza
Community Specialist
Community Specialist

Hey RY49,

 

That's great to hear and thanks for letting us know. You can reply to this thread if you have any questions.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey RY49,

 

As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance. 


Thanks,

Archie