Problem connecting to cloud

[Nadim1]

Hello, i live in Egypt and just bought a nest doorbell (battery) from NY. Everytime i try to set it up a message pops up saying ( problem connecting to cloud ). Any solutions? 

[MplsCustomer]

@Nadim1 

Unfortunately, Google Nest only supports the battery doorbell in "Australia, Austria, Belgium, Canada, Denmark, Finland, Ireland, Italy, France, Germany, Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom, United States"

https://support.google.com/store/answer/2462844?hl=en

[EmersonB]

Hello everyone,

@Nadim1, thanks for posting here in the community. To confirm, have you tried using your email address with a physical address in the USA. You may also try creating a new home structure to your app with a US address. However, you'll not be able to use the Home/Away assist because of a different address. Let us know how it goes.

I appreciate the help, MplsCustomer.

Regards,
Emerson

[EmersonB]

Hi Nadim1,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Best,
Emerson 

[Nadim1]

It still didnt work 😞 do i need to use vpn ??