03-07-2023 07:41 AM
I jus installed a nest 2nd gen doorbell when i get on to view or even live there is no sound coming out of my phone from the speakerphone speaker. i have to hold the phone up to my ear like I'm talking on the phone. i know this has bee addressed in this forum but have not seen any fixes. i have a Samsung Note 20 and no sound coming out of the loud speaker. i find it rather odd that an android phone and an android company aren't compatible as my wife's works just fine with her iPhone any suggestions?
I have uninstalled it 2 times and added it back and nothing I have even removed my thermostats like I read to see if it would work and nothing.
03-13-2023 08:55 AM
Hey there,
Thanks for bringing this up to me, I'd love to take a look into this for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This might be helpful if it ever freezes, has connection problems, or isn't working normally.
Best regards,
Brad
03-16-2023 08:58 AM
Hi there,
Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
03-16-2023 09:03 AM
I have restarted multiple times and nothing
03-16-2023 09:13 AM
If a restart doesn't do the trick, try to factory reset your camera. A Factory Reset can be beneficial when a typical restart doesn't quite do the trick to resolve what you're experiencing. This is helpful if it ever freezes, has connection problems, or isn't working normally.
Before you factory reset your device, please be aware:
Please let me know if you have any follow-up questions or concerns.
Best regards,
Brad
03-17-2023 10:18 AM
Yea the factory reset still didn't work. I guess you have to have an apple phone for an android camera to work cause it works fine with my wife's iPhone. Do you have any other suggestions or ideas to try.
03-20-2023 08:21 AM
I would suggest that you fill out this form, and a higher tier of support will reach out to you with further assistance.
Best regards,
Brad
03-23-2023 09:23 AM
Hi there,
Let me know if you need anything from me, but I am just checking to see if you've filled out the form I sent. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
03-24-2023 09:54 AM
I filled it out but have yet to hear anything
03-24-2023 09:33 AM
Hi there,
I wanted to pop in and see how things are going. Thank you for filling out the form. You should hear back from support soon if you haven't already. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad
03-24-2023 09:56 AM
I filled it out. No response back yet.
03-24-2023 09:58 AM
Thank you for the confirmation! You should hear back from support soon then. I appreciate your patience!
Best regards,
Brad
03-30-2023 07:52 AM
Hello everyone,
@nrbaldanza, I just checked your case and saw that you're in touch with our support team. Please continue your conversation there to avoid confusion here. Let us know if you have other questions or concerns as I'll be locking this thread after 24 hours.
Regards,
Emerson
03-30-2023 08:31 AM
They haven't responded back yet
04-04-2023 04:00 PM
Hi nrbaldanza,
I've checked your case and saw that the previous support gave you a link to reach the right department. I just want to confirm if you're able to reach them? Keep us posted here.
Regards,
Emerson
04-04-2023 04:03 PM
I did but they never responded.