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Problem with "Downloading Update" during Setup for Nest Cam Indoor (2nd Gen)

kazeguardian
Community Member

Hello,

I got this Nest Cam Indoor (2nd Gen) recently.  This is my second cam of the same model and I tried to set it up at home.  

 

During the final part of setup, I was stuck at "Downloading Update" which intially start off at "10% Downloaded".  About few minutes later, it changed to "9% Downloaded" and in a few moments, it changed to "0% Downloaded".  It always say "Almost There", "A Little Longer", "Almost Done", and "Making Progress".  But it was still stuck at 0%.  The light on the cam is slow pulsing white.

I am using Google Home app via iPhone to set this up.  I already factory reset Nest Cam (2nd Gen) and start over the setup process multiple times but the problem is still the same.  I tried refreshing the wifi router, change the GHz frequency, create a new google home in the app, turning on and off the VPN, and among others.  Nothing seem to work.

I have other Google Nest devices working fine: Nest Hello (1st Gen), Indoor Nest Cam IQ, Nest Cam Indoor (2nd Gen), and Google Hub (1st Gen).

My only guess is either this cam is a manufacturing defect or there is a problem with the "Downloading Update" Server.  Or both.  I don't know.  :/. But if you know any other solution that I haven't tried, I would appreciate it.

4 REPLIES 4

EmptyNester
Silver Product Expert
Silver Product Expert

Ugggg, if you read this forum you will see many people reporting the same or similar issues.

It sounds like a problem with the Google Servers at the time you were doing this.  Try it again (maybe next day) and see if it successful downloads the update.

Otherwise try opening a support ticket here: https://support.google.com/googlenest/gethelp

Good luck and please post again when you have any updates as it might help other people that are suffering from one of the worst product releases I have ever seen (just my opinion).

 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.