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Problems w Nest Doorbell Camera

chrisShields
Community Member

There is a huge delay in sending video from my nest wired doorbell cam to my iPhone. Using the Nest app Google Home on my iPhone I just see a blue circle spinning around all the time but the video rarely updates. I have reconnected it to the Wi-Fi. I have tried restarting the cam by holding in the reset button in the back. It also rarely alerts my iPhone when someone presses it which really renters this thing useless. I wish I could get it working.

4 REPLIES 4

Villa
Community Member

Same problem here with Nest Hello doorbell.

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I'm sorry for the delay. Let's see what's going on. A few questions: how far is the Nest Doorbell from the router? Also, are you connected directly to the router or using an extender?

 

For additional steps, you can check this article on how to Troubleshoot delays in streaming video.

 

Regards,

Steve
 

SteveT1
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

 

Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve