Purchased house with nest hello

[Rolex]

Hi All

we recently purchased a house with an existing Nest Hello doorbell. Previous owner has degistered and so should be possible for us to connect/use.

all the instructions on line are for new installations (I.e. including wiring) which is not required. Door bell already fixed on wall and connected etc.

how do I connect to the camera?

Thanks all

Robert

[MplsCustomer]

@Rolex

You want to make sure that the previous resident removed the Nest Hello doorbell from their Google Nest app or you will not be able to proceed.

You will then need to perform a factory reset of the Nest Hello and then set it up in the Google Nest app:

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=%2Cother-google-devices-set-up-in-...

Factory reset:
https://support.google.com/googlenest/answer/9252162#zippy=%2Cnest-doorbell-wired

Install Nest Hello in Google Nest app:
https://support.google.com/googlenest/answer/9247327?hl=en#zippy=%2Cconnect-hello-to-the-nest-app

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Thank you to MplsCustomer for helping out. I appreciate your help on this thread. Please let us know if you have any further questions or concerns. 

Best regards, 

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad