Purchased used Dropcam Pro - how to remove old owner access?

[muonic]

I just bought a used Dropcam Pro and noticed that there is no method of factory resetting the device. How can I ensure that the previous owner does not have access?

All the online resources say that the old owner must remove the device from their account - but what if they have not done that?

[David_K]

If the previous owner hasn't removed it from their account, you'll see an error message saying that during the setup.

https://support.google.com/googlenest/answer/9249728

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

P.S Thanks for your assistance, @David_K!

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.