QR code isn’t connecting

[ParkerAnderson]

My QR code isn’t connecting. I bought 4 cameras and 2 of them aren’t working. 2 of them work so I know I’m doing it right. I can’t seem to contact anyone that can help me return. 

[MplsCustomer]

@ParkerAnderson 

You can reach Google Nest Support by starting with this link. Depending on your location and time of day, you may get options for phone or chat contact.

https://support.google.com/googlenest/gethelp?

[aatienza]

Hey ParkerAnderson,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: what type of Nest camera do you have? Does the phone you use have a QR code scan feature? Are they scanning the QR code in a well lit environment? Also, try to manually type in the entry key, serial number, or setup code (for newer versions of camera and doorbell). 

1. At the bottom of the QR code scanning screen, tap Continue without scanning.
2. Type the product’s entry key, serial number, or setup code. The key or serial number is located next to the QR code. The 6-digit setup code (only for newer versions of camera and doorbell) is located on the back of the Nest Doorbell (battery)’s display, below the QR code. For Nest Cam (battery), Nest Cam with floodlight, and Nest Cam (wired), it’s located on the bottom near the charge cable connection and speaker. You can tap find the setup code on the Google Home app for guidance.

Let me know how it goes by replying to this thread.

I appreciate the help, MplsCustomer.

Thanks,

Archie

[JenniferV]

Hey there,

How's it going? Still need help?

Thanks for the help here, MplsCustomer and Archie.

Best,

Jennifer

[JenniferV]

Hello ParkerAnderson,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer