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QR not read by iPad Pro

FireStation46
Community Member

Very frustrating, my iPad Pro and iPhone 15 do not read QR codes on my 2 cameras and 1 doorbell camers.

 

Any K.I.S.S. Level help is appreciated!

 

is there a way to email Nest a picture of the QR codes for solving my issue?

 

1 REPLY 1

DeboraJ
Community Specialist
Community Specialist

Hi @FireStation46,

 

Thanks so much for reaching out to the community. I'm really sorry to hear you've been having trouble reading the QR codes for your cameras and doorbell. I completely understand that this issue could be frustrating. Let me see what I can do to help get this sorted out for you!

To make sure I understand everything correctly, could you please provide me with the following information: 

  • Is this the first time you tried setting up these devices?
  • What kind of cameras and doorbell do you have? If you're unsure, please refer to the technical specifications for Nest cameras and doorbells.
  • Did you see any error messages when you tried to scan the QR codes?
  • Have you tried any troubleshooting steps? If so, could you list the steps you've taken?
  • Where did you purchase your devices?

Once I have this information, I'll be happy to help you find the best solution!

 

Best regards,

Debora