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Qr code and setup code rubbed off

rebeccaglenn
Community Member

The qr code and setup code is gone is any other way to connect it?? 

 

2 REPLIES 2

EmptyNester
Silver Product Expert
Silver Product Expert

Having read thru many posts here on this forum I think you are out of luck. Doesn't sound like even calling Google will help.  

nerys
Community Specialist
Community Specialist

Hi rebeccaglenn,

 

Thanks for posting in the community!

 

I'm so sorry to hear that the QR code and the setup code rubbed off. No worries; we're here to help! 

 

To clarify, the only way to set up a Nest camera or doorbell is with the setup code or QR code. Unfortunately, without either of these, we cannot proceed with the setup process.

 

If your device is still under warranty, when you get a chance, please fill out this form. Let me know when you're finished. From there, we'll have someone contact you via email to check for possible solutions for you. 

 

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further! 

 

Best regards,

Nery.