Rear out sude camera say empty battery

[Tyson990]

My rear out side camera states battery empty

[gmelanymelissa · Accepted solution]

Hi @Tyson990,

Thanks for posting here in the community. I'm sorry to hear your Nest Cam says empty battery. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• What kind of Nest camera do you have?
  • Is it 1Gen or 2Gen?
• When did the inconvenience start?
• Are you able to check the camera feed?
• When was the last time you charged your Nest cam?

In the meantime, let's check a few things:

• Please keep the camera connected to the charger until its battery is full. The battery takes approximately 5 hours to fully charge. Refer to this article: Battery charge time.
• Inspect the charging port and make sure there are no obstructions or damage to the charging port. 
• Ensure you are using the provided cable and adapter that came with the device.
• Ensure the camera is securely connected to its power source.
• Temperature: Extreme temperatures can affect battery performance. If it's very cold or hot, try relocating the camera to a more temperature-controlled area.

Keep me posted. 

Best regards,

Melany