Recent blurry issue here

[Blurrycamgirl]

When are you going to fix the issues with blurry cams!?! It just started happening here and I see people talking about this going on back in June (3+ months). TIME TO DITCH THIS CRAP AND BUY A RING SYSTEM. You arent helping us, so why should I continue to be your subscriber/customer? Guess what, I don’t have to be. Sad. Will never invest in another Nest product. You flew the coop.

[Agriffo13]

An update was release back in June 2023 that created a horrible whitewash effect that still hasn’t been fixed. Now when I log into mine tonight, it is extremely blurry. It seems as if the quality of service is moving in the wrong direction. 

 

[Blurrycamgirl]

People let you know about blurry cams months ago and you have yet to fix that issue? Kind of a big one, yah? 

[timmmmyyyyy]

** Edited with night shots** 

Anyone else noticed an update today to their Nest Cam (battery) images? Colours seem a better and not as 'washed out'? Unless I am imagining it. Daytime footage is better with the update. (images attached and image on the right stairwell, has isn't as dark)

Will be interesting to see if it's fixed the night time colours but so far so good. Would be better if we got a notification and a change log as it happens, rather than just noticing it, but there we go. (if I am missing somewhere to see this, let me know)

Not really seeing it on my doorbell (battery) just yet. . 

For the night shots, the darkest was pre-updates. Whilst its darker, it was definitely more colour accurate and the video was clearer. Then it's update 1 and then today's update is the last image. Its brighter images but it's detrimental to the video quality, IMO.

[Super_paulie]

Yep, they have kindly made it even worse...

Qué the "have you reset your device/moved your router closer/factory reset" support which is their answer to everything and we all know it will do nothing to help in the slightest, dragged out over about 3 weeks.

[Blurrycamgirl]

This is why I just cancelled my Nest Aware subscription. You know, the one they are raising prices on? Priceless. HELLO RING!!

[dnest]

Can confirm 1.69 on all of mine.  Exposure of daytime images looks better but I also have the “Vaseline on the lens effect”  for all daytime and nighttime.  Absolutely terrible image quality and a marked change from a year ago.   Useless in current form and it feels like a purposeful change—likely as suggested by someone else to save bandwidth and storage.  Unless there is a change back to the previously good image quality, I’ll be seeking alternatives.   Very disappointing,

[timmmmyyyyy]

It’s very frustrating. For me, the 24/7 recording is useful just now but I need to look around. The daytime is better and I'm happy enough with it just now but the night footage is worthless. Half the FPS and quality is shocking. 

[RoddyDuterte]

This is a cost cutting measure by Google, they've reduced the resolution of the video stream. Hopefully an influencer makes a YouTube video on this matter. Disgraceful from Google.

[Blurrycamgirl]

They are trying to cut down on their data center footprint!! 😉

[Agriffo13]

An update was release back in June 2023 that created a horrible whitewash effect that still hasn’t been fixed. Now recently at night it’s been extremely blurry. It seems as if the quality of service is moving in the wrong direction. Google, can you please provide some transparency as to what is going on? A lot of us are ready to jump ship if they already haven’t. Compare the two images and it’s easy to tell. One week apart. 

 

[A-Swan]

Hi there, 

I just wasted 2 hours on chat & phone with google support for the same issue.

My floodlight camera works fine during the day but within the past week the night vision (default auto) is noticeably blurry like in your pictures. When the floodlight is on the picture is crystal clear, then I turn it off and the image is pixilated and “foggy”.

Google support is beyond useless, please update if you find a solution.

thanks  

[Blurrycamgirl]

Two hours of your life you will NEVER GET BACK!

[crosley123]

My three (3) Nest indoor wired cameras started preferring night vision more often to its detriment as of the 1.69 software update. The cameras switch to night vision around 6pm with the lights on in the room and daylight still streaming in the windows. Nothing has changed in our home.

I've tried all the normal troubleshooting issues and it clearly appears to be the 1.69 software update. I have asked this question on-line and others are reporting the exact same issue with their Nest products.

It is so bad I am going to have to turn off my Auto option for Video and just turn night vision off.

Please inform the technical team this needs to be fixed or else my cameras will be worthless.

Edit: Contacted support and they basically said I'm the only one and pound sand.

[CJDaley]

I'm having the same issue with my wired doorbell after the 1.69 update. It started auto-switching to night vision even when it's still light outside (dusk hours), whereas before it would never switch over as I leave my porch light on. This has reduced the functionality because now I'm losing the color information in situations where night vision should be completely unnecessary.

 

[Super_paulie]

How can a company such as Google make so many obvious mistakes in an update? I mean it's not even complicated and testing for 5 minutes shows the issues to any and everyone, what gives?

[RoddyDuterte]

They're doing it on purpose to cut costs. They've basically reduced the video resolution size on the video recording/stream. This allows them to save on bandwidth/cloud costs. However, they've implemented "AI", or possibly it was just the idiot Google engineers themselves, to make up for the crappier video quality. This obviously didn't turn out well when it comes to night time video.

[crosley123]

I agree Google is doing this to cut costs. But all it is going to do is force me to switch brands and then they will receive nothing from me. Already switched away from Pixel for the same type of problems with Google.

[Blurrycamgirl]

Here here. They do not deserve my hard earned money. Ditching Google. Hello RING!

[Blurrycamgirl]

Probably trying to save on their cloud bill. 🤣

[crosley123]

What is even more frustrating is being told you are the only one reporting this when I know this is not true.

[Blurrycamgirl]

The phone bots do not know how bad it is. They read from scripts

[Blurrycamgirl]

They are making it clear they do NOT CARE about their customers. Cancelling them…FOREVER

[MichaelDean]

Same issue, camera was working perfectly fine, after the update it would go into nightmode despite having lights on right above. Was forced to disable nightmode entirely as  a workaround. Also, the video quality generally does not appear to be as good prior to the update.

[crosley123]

I mean, it was a rather shocking change. Perfectly fine one day, worthless the next.

[Blurrycamgirl]

YES!!! I captured that point in time in my images just in case there is a class action lawsuit down the road. I have proof they made my cams paperweights. F%# Google

[Blurrycamgirl]

Cancel any subscriptions you have. Maybe they will get it then? Nest Aware just went bye bye in my home. Not paying Google for one more thing….EVER!

[EmersonB]

Hi folks,

We appreciate you reaching out here in the Community. At Google Nest, we're continuously working to improve our camera experience and regularly release software updates to achieve that goal. In a recent regularly scheduled update, we made some improvements to video quality including reduced noise and improved night vision performance in low light situations.

Try restarting your Nest Camera and your WiFi network to refresh their connections. Make sure that your Nest Camera and Google Home app are updated.

Best,

Emerson

[Agriffo13]

Restarting the cameras and isp equipment is not resolving the issue. There have been ongoing issues since the June release, now this recent September release has made things even worse. This only seems to affect newer nest products, legacy cameras seem unaffected. Please please acknowledge that this is clearly impacting many users and the root cause is from Google. Something has to change. This is not what we signed up for collectively as users. 

[JohnD2]

I have to reiterate this…all of the points you are making in response to the standard “restarting the camera and router” troubleshooting script.

[ammhmod79999x]

<bottom> 

[crosley123]

Restarting does nothing. The 1.69 update has ruined the three cameras I own. It now switches to Night Mode waaaaaay too early and stays on waaaaay too long. The video is not worth watching. Please roll back your 1.69 release and actually listen to what your customers want.

[kferbs]

Between phone support and this forum, the level of patronizing is next level. It took me sharing my screen and showing the Google Nest camera and a OLDER RING camera mounted right next to it to shame the support person into stunned silence. 

There was no denying the utter crap that Google was showing and no reboot or continued device replacements will fix bad software.

Do better and do it quickly because Ring is having great sales and you're about to obsolete yourselves.

[Nestflood]

You're a 'communtiy specialist' and the best you can do is say the standard restart BS. Come on.....own up to the mistakes and say you're fixing it! 

[Jim90]

I actually just spent almost 2 hours on the phone with support and the one dude kept blaming fog and or internet even though I have fiber. The next representative that I talked to after that actually told me there has been a lot of complaints about this and actually believes me that it’s the update because I show her before and after the update on the 19th and it’s night  and day. She put a complaint in for me and said she was going to help as much as she can with the issue 

[Nestflood]

Nice work Jim. I'm just getting fed up with the usual script and no real legwork. I've complained a few times and I don't get anywhere. I just keep repeating myself and get the same answer......turn off and on, check my internet and router location (The 1Gb internet speed connection where the router is right next to the camera) and still I get the whole it's an issue my end!

[Blurrycamgirl]

Only one employee is listening to the customer base. We are all screwed. Hello RING!

[MichaelDean]

Honestly, what a nonsense, lazy reply this is. Fix. The. Software. NOW.

[Blurrycamgirl]

Your Emoji has a laughing face. Maybe you should stop laughing at your customer base and fix the issue. Restarting did nothing. I am laughing at you while I cancel my Nest Aware subscription. 🤣👍🏻

[Blurrycamgirl]

Can you say Hello RING? 😉 nest is done here. They flew the coop. I just cancelled my Nest Aware subscription. No sad face, no looking back. We deserve better