Hello everyone,
@RjRasmussen, thanks for reaching out here in the Community. I understand that you're having trouble re-adding your Nest Camera to your app. When reconnecting it back to your Wi-Fi you need to reset it to the factory default. Remember that after a reset, all your event history will be deleted. In case you have the Nest Camera (battery) you may follow the steps below.
To reset:
1. Locate the reset button on the back of your Nest Camera.
- Tip: The reset button on your Nest Camera is located on the back of the camera head.
2. Press and hold the button:
- At 10 seconds, the status light will flash yellow four times, and you’ll hear a countdown tone.
- At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation tone.
3. Release the button. Your Nest Camera will restore to its factory settings.
4. After the factory reset, your Nest Camera will appear as “Offline” in the app until you remove it.
To remove it from the app, open the app, tap on the device, then tap Settings> Remove device > Confirm.
5. Hit this link for more information.
Looking forward to your response.
@Precious7221, we appreciate you sharing here what you've done to resolve the issue.
Best,
Emerson
