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Recovering video from when camera was off network

Community Member

I have an Outdoor Nest Cam with Nest Aware Plus subscription for 24/7video history. 

We had severe hail storm and during two minutes when worst of storm destroyed my car, the video history only shows message “Make sure the camera is on and connected to Wi-Fi”

Our network was down for hours but I have event history. For periods between those events, the usual constant video is missing. 


My understanding is that all video should have uploaded from local camera memory to servers after network connection was re-established, yet I cannot find a way to get this gap to appear. Any suggestions?




It depends on what camera you have. If you have the Google Nest Outdoor Camera indicated in your post (we have several), it has no local storage capability.

The newer cameras and doorbells have some local storage; the details are below. But if it's not available when you access your history, then it wasn't captured.

"Here are some more details about how local video storage works when your battery-powered camera or doorbell is offline:"

"The Nest Cam (wired), Nest Cam (battery), Nest Doorbell (wired, 2nd gen), and Nest Doorbell (battery) have enough internal memory to store up to one hour of recorded events when they're offline."

"If your camera is using its backup battery, it will honor its maximum video clip length setting. This means that if your camera is recording an event, it will cut off and save the clip even if the event is still happening."

"When the Nest Cam (wired) or Nest Cam (battery) is connected to power and has a 24/7 Video History subscription, they will record continuously for about 8 minutes before switching to event recording."

Community Specialist
Community Specialist

Hi LDiablog,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.


Community Specialist
Community Specialist

Hi everyone,

@LDiablo, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, Jeff and MplsCustomer.


Community Specialist
Community Specialist

Hey there,


I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.


Thanks for the help here, everyone!