Recurrent set up problems with Google Outdoor battery Nest Cam error message "Something went wrong"

[Mfraser]

I have a Outdoor battery nest cam that has worked well for 2 years but recently went off line. I recharged it and it would not connect so I removed it using the the Home App.  Have done the factory reset 3 times and am still getting the same error message "Something went wrong. If that doesn't work try rebooting your device or turning your phone's airplane mode on and off before trying again."

Have done that 3 times. Any ideas???

[SP852]

Have you tried reboot your router?

That worked for me once.

[Juni]

Hi folks,

Mfraser, thanks for reaching out. Have you tried the step provided by SP852? You can also try to use another phone to further isolate this.

Keep me posted.

Regards,

Juni

[Dan_A]

Hi Mfraser,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Sincerely,

Dan

[Mfraser]

Thank you for the follow up. I have tried all the suggestions without success. WiFi Factory reset, used different phones to set up the camera, rest the camera. Still consistently get the same error message. Any other ideas? Thx again.

[Lance_L]

Hello Mfraser,

I’m sorry for the delayed response here. Did the status light of the camera turn pulsing blue after the factory reset? If not, follow the steps below:

1. Save any video history on the device, if any. Follow this guide.
2. Unmount the device and then connect it to the USB cable and power adapter.
3. Locate the reset pinhole on the back of the device.
4. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
5. Release the button. Your device will restore to its factory settings.
6. After the factory reset, your device will appear as "Offline" in the app until you remove it.
7. To remove it from the app, open the app, then tap Settings > Remove device>  Confirm.
8. Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
9. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
10. Cellular data should be turned off.
11. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
12. Start adding the device back to the Google Home app.

Let me know how it goes.

Best,

Lance

[Anonymous]

I had a similar fault and my problem was my wifi and mobile data were both switched on. Switched off mobile data and left wifi on and it connected straight away. It may not be your problem though just thought id let you know what happened when i had that issue.