Red circle around IQ outdoor cam

[Sylviewerion]

One of our four IQ camera has a red circle around, the other one are ok and with a perfect communication since 4years.

we already put the power off, reboot wifi,….

i don’t what’s the meaning of this color, can you help us?

[Rubes]

A blinking red ring means insufficient power. Does yours blink? If so, are you connected to a power strip or surge protector? Try getting the camera to plug directly into an outlet.

[Sylviewerion]

thanks for your answer. Yes it blink red.

no power strip, it is a direct contact in the outlet. I already try to exchange with the other outlet on the next wall, same issue.

always blinking red since 2 weeks now. 

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

Thanks for your help, Rubes!

[Sylviewerion · Accepted solution]

Brad,

unfortunately, red circle is always there, the camera can not work and can not show anything.... we always tried all the simple reboot, power off / on, ..... 

I think I will call a NEST distributor in Belgium to come and see the problem. 

thanks

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.