cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Replace camera

Msladybd3
Community Member

How do I replace my camera if it fell off the house and broke? 

1 REPLY 1

sicsacol
Community Specialist
Community Specialist

Hi @Msladybd3,

 

Thanks for posting in the community. I understand that your camera fell and broke, and now you're looking for a way to replace it. No worries, I'd be more than glad to assist you with this. To help me get started, I have a few questions for you:

  • What type of camera do you have? If you have a Nest Camera, you can check the model of it by following this article: Technical specs for Google Nest cameras and doorbells.
  • Is your camera new, or has it been installed and working for some time?
  • How did your camera fall? Was it an accidental fall from where it was mounted, or was it dropped during installation?
  • Could you please share a picture of the camera showing the damage?

Any additional details you can provide will be helpful.

 

Cheers,
Jonathan