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Replace my older nest hello (wired) with a new nest hello (wired) how do I add it to my nest aware?

Ozone
Community Member

Older hello (which was on the nest aware subscription) didn't seem to be working correctly. So I bought a new nest hello that was also wired and replaced it. How do I add it to my nest aware subscription?

6 REPLIES 6

EmptyNester
Gold Product Expert
Gold Product Expert

Hello, as best I remember as soon as I add a new camera it automatically shows up in my nest aware subscription.  I think it works this way for both the NEST app and GOOGLE HOME app.   Is it not working this way for you?

Lety
Community Member

Same issue, subscription  isn't automatically linked with my email 

EmptyNester
Gold Product Expert
Gold Product Expert

Ummmm, I'm not sure what is going on.  Is there any chance you are using a different Gmail account instead of the one that Nest Aware is on?  Also, just for clarity, are you using Nest app or Google Home app?

Maybe another way to come at this is like this:  When you go to the main level of the app is the camera that is not showing in Nest Aware there and the image is viewable?

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

 

P.S Thanks for your help, @EmptyNester!

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.