Hi. I recently installed my Nest Hello Doorbell (wired) and the top clip for the wall plate appears broken. I do not believe it is cosmetic more a concern about the doorbell not being secured properly due to the top clip being broken. The doorbell is not being securely held. Is there a place to obtain a new wall plate to make sure the doorbell does not get taken off?
Hey there, CCAM.
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Could you confirm if this is a brand new device, or if this is a brand new device? Did the clip arrive damaged or missing? If you have a case number, could you please provide it so we can look into this issue further for you.
Please let me know if you need further assistance.
This is a brand new device. I purchased it around July 2021, but only opened/installed it on Tuesday of this week. The top clip appears to be damaged as if it is not the entire piece. I do not know what case number you are referring to.